ISSAQUAH, WASH., Nov. 21, 2012 – When people think of an emergency room (ER) the words ‘patient satisfaction’ are probably not the first that come to mind. However, at the Swedish/Issaquah ER patient satisfaction is a top priority – and now the facility has been nationally recognized for its work in this area.
'Emergency Services' posts
When you think of emergency rooms or emergency departments, “patient satisfaction” probably isn’t the first phrase that comes to mind. As an Emergency Medicine nurse, and having travel-nursed throughout the United States for the past 20 years, I’ve come to the realization that the traditional way of doing things is broken. In fact, about eight years ago, I was so disillusioned with my career that I decided to leave nursing.
But then, an amazing new opportunity came my way.
The nurse recruiter for the local agency I had been working with knew I was planning to leave the field, but informed me of an opportunity being developed at Swedish Medical Center in Issaquah. In short, Swedish was building a new freestanding Emergency Department (ED) that would offer something to patients that — at the time — was unheard of: an experience solely dedicated to patient satisfaction and respecting the patients’ time. This new way of thinking and new opportunity with Swedish re-energized my desire to stay in the field, and I accepted the challenge this job offered.
Fast-forward eight years and we’ve succeeded in our goal to make our Emergency Department experience second to none, and one that others try to emulate.
It’s not your typical ED.
Patients in the area know that when they come to the Swedish/Issaquah Emergency Department (and other Swedish Emergency Departments like Mill Creek and Redmond), they will experience a “no-wait” philosophy. You won’t sit around in a waiting room; rather, you’ll be taken directly to an exam room with your care started immediately. And, now we’re being nationally recognized for our achievements.
The Issaquah ED was ...
SEATTLE, April 30, 2012 - Swedish Employer Medical Assistance (EMA) was recently featured in a Puget Sound Business Journal (PSBJ) article published April 27 about the program and the services it provides to the cruise-ship, maritime and industrial companies throughout the region.
EMA Medical Director Ray Jarris, M.D., and Program Manager Laura Walden - along with a few EMA client representatives - were interviewed for the piece.
Swedish/Mill Creek Emergency Department, Ambulatory Care Center Opens Feb. 17; Public Open House on Feb. 12, 10 a.m.-2 p.m.
MILL CREEK, WASH., Feb. 10, 2011 – Health care keeps evolving and the south Snohomish County area is about to get a completely different type of medical facility. Swedish this month opens a new freestanding emergency department (E.D.) and ambulatory care center (ACC) at13020 Meridian Ave. S., just off Interstate 5. A community open house is planned on Sat., Feb. 12 from10 a.m. to 2 p.m., and the first patients will be treated on Thursday morning, Feb. 17.